If you would like to open an account you must register yourself. Press the register button on the home feed on the top on the very right. You have three options to sign up with Cityflats:
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Yes, if you as a client disagree with the terms of conditions and policies.
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Send an E-mail to deactivate@cityflats.online, we will take care of it.
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Once you register yourself on Cityflats, you can choose if you sign up with your Facebook-, Google- Account or with your E-Mail address.
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Once you sign up, you choose how to register your account. You are not able to change this afterwards. If you have any problems with your account send an e-mail to account@cityflats.online
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In the following cases you receive an E-Mail notification:
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If you’ve forgotten your password, you can reset your password. Press log-in on the home feed on the very top on the right side. Once you press “log-in” another window will open and you will find “you cannot log in”. Once you confirm, enter the email address you use for Cityflats, and you'll be emailed a link to reset your password.
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To change your email address, send an email with your request to account@cityflats.online
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If you turn on login notifications, you can mark the browser you use to access your Cityflats account often as trusted—when you use a trusted browser to access your account, we won’t notify you. You should only mark a browser as trusted if you're on a private computer or phone.
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For the best experience using the Cityflats site, we suggest using the most up-to-date browser. Browser developers frequently make improvements to provide you with a faster, more secure online experience. Newer browsers also support a wider range of designs and features than older browsers. If you prefer to use Internet Explorer, many features of the Cityflats website don't work with older versions of Internet Explorer—and we often can't provide technical support if you're using an outdated browser.
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You found the perfect place you were looking for, then you can book the apartment instantly once you go through the steps confirmation and payment.
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In the menu of your account you will find the wish list with all the places you added. You can add, compare or delete apartments from your wish list. On a listing, you want to add to your wish list, click “Save to Wish List”.
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The wish list generates automatically. You can add as many apartments as you like with the button right next to the listing.
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For the most accurate results, always start your search by choosing your dates. If you want to narrow down your choices you can use more filters like rooms, price, reviews, size and neighborhoods.
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By entering your dates, we filter all available apartments. You can narrow your options by filtering dates as well as rooms, bathrooms etc.
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If the apartment appears after you have entered all the details, the apartment will be available for your requested period.
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If you want to see if a space will allow you to bring your pet on your trip, check the Amenities section of the listing description. Sometimes additional fees will be charged.
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Point of Interest are selected sights and important hotspots for you as a guest in Vienna. Cityflats carefully picked and explained those places.
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Create an account on Cityflats and search for the perfect apartment. You can book right at the apartments overview. Everything is encoded and secure.
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Cityflats allows hosts to choose their cancellation policy. Please make sure to check which cancellation policies are valid for the listing.
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After booking, you will receive all details regarding the apartment. If you have any questions concerning your booking, feel free to contact the Cityflats support any time.
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“Booking confirmed” means that your payment was successful. “Cancelled” means that the booking was cancelled or you have cancelled your request.
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Please consider the terms of condition of your host. Additional costs can be charged for infants or children traveling with you.
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The payment directly occurs through Cityflats. Your payment information is collected when you book an apartment. Cityflats takes care of the payment to the owner and in case of a cancellation.
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After a completed booking, you will receive an email confirmation as well as a billing receipt. Moreover, you can check your booking status on your profile.
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Yes, we support several payment methods:
• Credit card (Visa, Master, JCP, CUP, American Express, etc.)
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Check that your card has available funds for the required amount moreover there are several reasons why your credit card can be declined:
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Yes, but please make sure that due to security reasons the billing receipt addresses the booker.
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The payment goes directly through Cityflats. You don’t have to pay anything once you check into the apartment. When you submit a reservation request, your payment method will be charged for the entire amount at that time.
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Get in touch with your host to schedule your arrival for exchanging the keys.
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Cityflats only offers apartments from professional companies. If you notice something is missing, not working or otherwise not what you expected when you check in, contact your host. If you have trouble solving the problem, you can contact our customer service.
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Usually this should not be the case. However, if this happens please contact the customer service of Cityflats.
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After your check-out, you can review your trip. To leave a review for a recent trip, follow the instrucitons in our Review E-Mail. There are several ratings for your review.
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We guarantee that your payment is protected under international standards and terms of service. We make sure that the host cannot charge for any additional costs for your booking (Aparmtentcosts)
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You can tell if an email is really from Cityflats by looking at what comes after the @ symbol. All official Cityflats emails will come from an address that ends in: @cityflats.online
If you receive an email that looks like it's from Cityflats, but wasn't sent from an address that ends with @cityflats.online, it's very likely fake. Don't click any of its links and delete the email.
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Please contact us immediately payment@cityflats.online - we will get in touch with the host.
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According to Austrian law you have to be over 18 years to book an apartment.
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We constantly work to keep Cityflats on the highest international standards. Your password shouldn’t consist of your name or birthdate.
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Create a password that's at least 12 characters, and contains a unique combination of capital and small letters, numbers, and symbols. Don't use a name or birthdate.
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The total amount is the gross price, including all taxes.
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In Austria, the VAT is 13%. All bookings are after taxes and include all taxes and fees.
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You can access the VAT invoice after your booking is confirmed. Go to your Profile and under “Your Trips” you will find the booking information which was also sent by email as a pdf.
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Discover all the advantages and choose from the offers of our first-class apartments. We have it all - we take care that you feel all around comfortable. All our apartments offer high class hotel standards and are fully equipped with everything you can think of. The highest hygiene standards and all apartments have direct contacts to the host in case you have any questions. Our team carefully hand picks every single apartment and is happy to assist you and answer all your questions any time.
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Every host and every listing is carefully verified by Cityflats. After a successful approval it will be posted online. We guarantee you that all listings are real offers and you have the possibility to see how other guests experienced their stay once you read the reviews of each listing.
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Every review is important and helpful. Please be fair and honest. We do not accept any abuse or offense. Cityflats reserves the right to delete any review.
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