If you would like to open an account you must register yourself. Press the register button on the home feed on the top on the very right. You have three options to sign up with Cityflats:
Once you sign up, you choose how to register your account. You are not able to change this afterwards. If you have any problems with your account send an e-mail to account@cityflats.online
In the following cases you receive an E-Mail notification:
Booking confirmation
Cancellation confirmation
Create a password (once you register)
Forgot your password
If you haven’t received an email for the above-mentioned cases, take a look in your spam folder and control your email address. If your email address is wrong please get in touch with account@cityflats.online. Our employees can change your email address if necessary.
If you’ve forgotten your password, you can reset your password. Press log-in on the home feed on the very top on the right side. Once you press “log-in” another window will open and you will find “you cannot log in”. Once you confirm, enter the email address you use for Cityflats, and you'll be emailed a link to reset your password.
If you turn on login notifications, you can mark the browser you use to access your Cityflats account often as trusted—when you use a trusted browser to access your account, we won’t notify you. You should only mark a browser as trusted if you're on a private computer or phone.
For the best experience using the Cityflats site, we suggest using the most up-to-date browser. Browser developers frequently make improvements to provide you with a faster, more secure online experience. Newer browsers also support a wider range of designs and features than older browsers. If you prefer to use Internet Explorer, many features of the Cityflats website don't work with older versions of Internet Explorer—and we often can't provide technical support if you're using an outdated browser.
In the menu of your account you will find the wish list with all the places you added. You can add, compare or delete apartments from your wish list. On a listing, you want to add to your wish list, click “Save to Wish List”.
For the most accurate results, always start your search by choosing your dates. If you want to narrow down your choices you can use more filters like rooms, price, reviews, size and neighborhoods.
If you want to see if a space will allow you to bring your pet on your trip, check the Amenities section of the listing description. Sometimes additional fees will be charged.
After booking, you will receive all details regarding the apartment. If you have any questions concerning your booking, feel free to contact the Cityflats support any time.
The payment directly occurs through Cityflats. Your payment information is collected when you book an apartment. Cityflats takes care of the payment to the owner and in case of a cancellation.
After a completed booking, you will receive an email confirmation as well as a billing receipt. Moreover, you can check your booking status on your profile.
The payment goes directly through Cityflats. You don’t have to pay anything once you check into the apartment. When you submit a reservation request, your payment method will be charged for the entire amount at that time.
Cityflats only offers apartments from professional companies. If you notice something is missing, not working or otherwise not what you expected when you check in, contact your host. If you have trouble solving the problem, you can contact our customer service.
After your check-out, you can review your trip. To leave a review for a recent trip, follow the instrucitons in our Review E-Mail. There are several ratings for your review.
We guarantee that your payment is protected under international standards and terms of service. We make sure that the host cannot charge for any additional costs for your booking (Aparmtentcosts)
You can tell if an email is really from Cityflats by looking at what comes after the @ symbol. All official Cityflats emails will come from an address that ends in: @cityflats.online
If you receive an email that looks like it's from Cityflats, but wasn't sent from an address that ends with @cityflats.online, it's very likely fake. Don't click any of its links and delete the email.
Create a password that's at least 12 characters, and contains a unique combination of capital and small letters, numbers, and symbols. Don't use a name or birthdate.
You can access the VAT invoice after your booking is confirmed. Go to your Profile and under “Your Trips” you will find the booking information which was also sent by email as a pdf.
Discover all the advantages and choose from the offers of our first-class apartments. We have it all - we take care that you feel all around comfortable. All our apartments offer high class hotel standards and are fully equipped with everything you can think of. The highest hygiene standards and all apartments have direct contacts to the host in case you have any questions. Our team carefully hand picks every single apartment and is happy to assist you and answer all your questions any time.
Every host and every listing is carefully verified by Cityflats. After a successful approval it will be posted online. We guarantee you that all listings are real offers and you have the possibility to see how other guests experienced their stay once you read the reviews of each listing.
Every review is important and helpful. Please be fair and honest. We do not accept any abuse or offense. Cityflats reserves the right to delete any review.