Cityflats Data Protection Policy Find our Privacy-Regulations all in one place here.

D&P Apartment Booking GmbH collects and processes personal data exclusively in compliance with the Austrian Data Protection Act of 2000 [Datenschutzgesetz/DSG] and the data protection provisions of the Austrian Telecommunications Act [Telekommunikationsgesetz/TKG 2003] and other relevant laws and regulations as amended from time to time.
Hereinafter we will inform you about the data we use in connection with your use of the website and for what purpose this is done. We will also inform you whether and for what other purposes we use data (e.g. by setting cookies).
This Data Protection Policy will be reviewed regularly and may change, above all due to amendments to laws or implementation of new social plug-ins. Any changes will be published on our website at

1.  Data protection when using the website
The personal data advised by you when registering with our website or in the course of the booking process (first name, surname, postal address, email address, phone number) will be stored and processed by us exclusively for processing the booking and to the extent permitted by law. For performance of the contract the said data will also be forwarded to third parties, in particular to the provider of the apartment booked by you.

2.  Data collection for other purposes
Apart from data collection when using the website personal data will exclusively be collected, processed or transmitted in connection with the following:

  • Advertising
  • Newsletter Service
  • Messenger Service
  • Cookies (Google Analytics, Google remarketing, social plug-ins)
Hereinafter we will inform you in more detail about the use of data regarding the above points and your options of objecting to the types of use described. Your rights to information, correction, deletion and to object as defined in Sections 26 to 28 DSG 2000 shall remain unaffected thereby.
Where we use personal data, all data will be stored in a computing centre in the European Union and will not be disclosed to third parties.
We use organisationally, technically and administratively reasonable measures to protect the personal data in our control. This includes restriction and documentation of the group of persons who have access to such personal data and use of electronic security systems.
For rendering services under the above points (e.g. Newsletter Services) we may instruct companies to process the data in our name. We will put those companies under an obligation to exclusively use your personal data as instructed by us to fulfil the obligations arising out of those services and in compliance with applicable laws and regulations and not to transmit your data to third parties. 
Use by third parties of the contact details published in connection with the statutory duty to provide legal information for sending advertising not explicitly requested, in particular spam mail or even merely information materials, is hereby expressly objected to. We explicitly reserve the right to take legal action in the case of non-compliance.
In the event that you subsequently object to use of data after you have given your consent we will immediately delete the data covered by the objection notwithstanding any statutory duties of retention. Moreover, we will immediately delete your data as soon as it is no longer required for the purpose of the relevant data application, notwithstanding any statutory duties of retention.

2.1.  Advertising
We shall also be allowed to use the data collected about you for the purpose of electronic advertising for our own similar products and/or services, unless you objected thereto at the time the data was collected. In addition, you may prohibit us from using your data for the purpose of electronic advertising for our own products and/or services at any time free of charge by sending an email to or by clicking on the revocation link at the bottom of the advertising email. We will of course observe any entries in the list prepared according to Section 7 of the Austrian E-Commerce Act [E-Commerce-Gesetz] (ECG List) kept by the Austrian Regulatory Authority for Broadcasting and Telecommunications (RTR). 

2.2.  Newsletter Service
By subscribing to the newsletter when registering with our website you agree that your email address will be processed for sending you information on our services and products. Your data will not be transmitted to third parties.
You may revoke your consent to such processing of data free of charge at any time by clicking on the unsubscribe link contained in every newsletter or by sending an email message to

2.3.  Messenger Service
If you contact us via the web form at the end of the detailed pages regarding the apartments listed on our website, you agree that your name and your email address, as well as your telephone number, if required, be processed for the respective purpose listed (information about the apartment concerned, etc.). As part of and for the purposes of such data processing we may pass on your details to the respective apartment provider. For the rest, your data will not be transmitted to third parties. 
You may revoke your consent to such processing of data free of charge at any time by sending an email message to

2.4.  Cookies
In the following section we will inform you about the types of "Cookies" we use on our website, how you can reject cookies and, in as far as possible, how long we save cookies.
Cookies are text files which will be stored on your computer and which allow analysis of how you use the website.

2.4.1.  D&P Cookies ("First Party Cookies)
We use so-called "Session Cookies", which are, in particular, required for attributing entries you make when using our website whenever you use our it (e.g. your entries in connection with a booking process). Those cookies will automatically be deleted from your hard disk when you stop using our website (at the end of a session).
Moreover, we also use so-called "Persistent Cookies", which may remain on your hard disk for a prolonged period of time (from 1 month up to 10 years) and serve the purpose of automatically recognising you when you visit our website at a later point in time and of identifying the entries and settings your prefer (e.g. your entries as part of the registration process). Such cookies will be stored on your hard disk and will delete themselves automatically after the defined period. Such cookies serve the purpose of making our offer more user-friendly, more effective and safer. By setting cookies in this way we are able to display information on our website that is specifically tailored to your interests. The exclusive purpose of those cookies is to adapt our offer to your wishes and make it as comfortable and efficient as possible for you to surf our website.

Cookies help us to collect the following information:
  • to estimate the size of the user group and the user behaviour;
  • to store information on your preferences in order to better tailor our website to you and your interests;
  • to speed up search processes; and
  • to recognise you whenever you return to our website.
No personal data, such as your name or address, will be stored, which means that you cannot be identified personally by means of such information.

2.4.2.  Third Party Cookies
We use cookies of the following service providers for the following services:

Google Analytics
We use Google Analytics for ongoing quality control and improvement of our offer.

Google Analytics is a web analysis service of Google Inc. ("Google"). Information on your use of this website created by the cookie will generally be transmitted to and stored on a server of Google in the USA. Please be informed that on this website Google Analytics has been expanded with the "gat._anonymizeIp();" code to warrant that IP addresses will be recorded anonymously by Google Analytics (so-called IP masking). In this way Google will first truncate your IP address in Member States of the European Union or in other countries that are parties to the Agreement on the European Economic Area. Only in exceptional cases will the entire IP address be transmitted to a Google server in the USA and truncated there. 

On our behalf Google will use such information to evaluate your use of the website, to prepare reports on website activities and to render other services related to use of the website and the internet to us. The truncated IP address that is transmitted by your browser by means of Google Analytics will not be merged with other Google data. 

Furthermore this site uses Google Analytics reports on demographic characteristics, in which data from interest-based advertising by Google as well as visitor data of third parties (e.g. age, gender and interests) is used. This data cannot be traced back to a specific person and can be deactivated at any time via the display settings at

In addition, you can prevent data that is generated by the cookie and related to your use of the website from being transmitted to and processed by Google by downloading and installing the browser plug-in that is available at

For more detailed information on the conditions of use and on data protection of Google Analytics please see and

Google Remarketing
This website uses the Google remarketing function. This function serves the purpose of presenting you with interest-based advertisements as part of the Google advertising network. Your browser saves cookies which enable you to be recognised when you access websites which belong to the advertising network of Google. On these sites you may be presented with advertising material which relates to content you have previously accessed on websites which use the Google remarketing function. 

According to its own statements Google does not collect any personal data as part of this process. Should you, however not wish to use the Google remarketing function, you may deactivate it by applying the respective settings at Alternatively you may deactivate the use of cookies for interest-based advertising via the advertising network initiative by following the instructions at

More information on Google remarketing and the Google Data Protection Statement can be found at

Social plug-ins
We use social plug-ins of the following social networks on our website: Facebook 

To protect your personal data when you visit our website the plug-in provided by Facebook (hereinafter also referred to as the "Provider") is not unrestricted but instead is integrated into our website via a HTML link (the so-called "Shariff solution" provided by c't). By integrating the plug-in in this way we ensure that no connection is established to the Provider of the plug-in when you visit websites which contain a social plug-in. 

If you click on a social plug-in icon, a new browser window will open and will load the Provider's website where you can (after entering your login data if required) for example press the "Like" or "Share" button.

Only by your pressing the Provider's button (e.g. "Like" or "Share" button) will a cookie be set by the Provider in your browser and the Provider will receive the information that your browser has accessed the respective page on our website, even if you do not have a user profile with the Provider or are not currently logged in to the Provider. This information (including your IP address) will then be transmitted directly by your browser to a server of the Provider (usually in the USA) and saved there. 
In no case will D&P Apartment Booking GmbH use personal data.

If you press the Provider's button after clicking on the icon social plug-in personal data will be collected by the Provider by setting cookies. You can find more information on the purpose and the scope of the collection of data and further processing and use of the data by the Provider as well as your related rights and setting options in this respect to protect your privacy in the data protection provisions on Facebook's website at

2.4.3.  Preventing or rejecting cookies
You can prevent the setting of cookies from the start by:
  • selecting the settings for rejecting cookies in your browser.
  • installing deactivations of Google Services as add-ons for your internet browser.
If you decide to reject cookies, we would like to point out to you that you will not be able to benefit from the advantages of our website described in Clause 2.4.

Prevent cookies

You can delete existing cookies in the settings of your browser any time.

3.  Contact
For information about the use of your personal data, to refuse the use of your personal data, to correct saved personal data or to request that personal data be deleted you may contact the following channels at any time free of charge:

D&P Apartment Booking GmbH
Laimgrubengasse 14
1060 Vienna